Blogs with the tag "dialler"

Debunking the dialler dirt

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Let’s not beat around the bush. We all know what comes to mind when we mention the word dialler... Sales calls / unwanted, calls / nuisance calls, Demotivated staff, Regulatory and compliance minefield. Some scary and negative words in that list I know, but is using a dialler really that bad for you, your staff and customers? Let’s take a closer look. When used correctly, a dialler is a simple and elegant solution, a boon to productivity and put simply, a great investment for your company…
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So, you want a dialler?

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It’s so easy to think that putting a dialler into your call centre will solve any under-performance of your agents and make your campaigns an instant success. It’s true, however, that making more calls does theoretically mean more chances of making contact, but dialling indiscriminately not only causes issues for consumers and networks, but may also get you a hefty fine from the regulator! A dialler, like an agent, needs to be shown how to perform. With an experienced dialler manager in post, intuitive…
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Strategies for effective telemarketing

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Telemarketing can be a challenging practice, with many agents fearing rejection and potential customers growing wearier of irritating callers. However, effective telemarketing should never be about aggravating clients and come across aggressively. When agents are trained appropriately, honest and more relaxed in their approach, even those leads which have been sceptical in the past may be converted into loyal customers. Below are a few golden rules for effective telemarketing strategies which call agents…
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What is a Hosted Dialler?

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A hosted dialler is a form of predictive dialler. It can be best described as a virtual piece of equipment, or a web based dialler. This is largely due to the fact that there is no requirement for any physical hardware or other equipment to be installed on site for the dialler to function. The only requirement for a hosted dialler to function properly is a reliable internet connection, and a computer for the campaign manager to control the dialler.…
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