Blogs by "martynking"

So, you want a dialler?

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It’s so easy to think that putting a dialler into your call centre will solve any under-performance of your agents and make your campaigns an instant success. It’s true, however, that making more calls does theoretically mean more chances of making contact, but dialling indiscriminately not only causes issues for consumers and networks, but may also get you a hefty fine from the regulator! A dialler, like an agent, needs to be shown how to perform. With an experienced dialler manager in post, intuitive…
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