The Assured Contact Dialler is designed with simplicity in mind and our team has significant experience in handling call centre telephony traffic. We understand the specific requirements and demands which a call centre has of its service providers and we have developed a dialler and network that work seamlessly together.
We also appreciate that a professionally managed campaign is the cornerstone of a successful relationship with your customers, so our dialler offers a simple, intuitive interface that can be seamlessly integrated with your existing CRM system.
Our fully IP-based network is reliable, resilient and robust. Calls are delivered over Tier 1 carriers and our network boasts 99.999% uptime (in 2018, we were actually much closer to six nines than five). Full administration and agent monitoring ensures campaigns are efficient and compliant and the Assured Contact Dialler delivers a plethora of features customisable to your exact specification upon request.
An impressive range of dialler features, offering high levels of campaign control, analysis and third party software integration.
A hosted dialler is a form of predictive dialler. It can be best described as a virtual piece of equipment, or a web based dialler. This is largely due to the fact that there is no requirement for any physical hardware or other equipment to be installed on site for the dialler to function. The only requirement for a hosted dialler to function properly is a reliable internet connection, and a computer for the campaign manager to control the dialler.…
Telemarketing can be a challenging practice, with many agents fearing rejection and potential customers growing wearier of irritating callers. However, effective telemarketing should never be about aggravating clients and come across aggressively. When agents are trained appropriately, honest and more relaxed in their approach, even those leads which have been sceptical in the past may be converted into loyal customers. Below are a few golden rules for effective telemarketing strategies which call agents…
It’s so easy to think that putting a dialler into your call centre will solve any under-performance of your agents and make your campaigns an instant success. It’s true, however, that making more calls does theoretically mean more chances of making contact, but dialling indiscriminately not only causes issues for consumers and networks, but may also get you a hefty fine from the regulator! A dialler, like an agent, needs to be shown how to perform. With an experienced dialler manager in post, intuitive…
Set up was really easy. Everything was discussed during our fact-find meeting and we were live in a couple of days.
These guys are like Ronseal! It does exactly what it says on the tin.
We have now fully integrated the dialler with several other systems and made our reporting water tight.
Staff have a vast amount of experience in many different sectors.